We're real humans providing quality newsletter services. We offer a 100% Delight Guarantee - if you're not happy, we'll fix it or refund you. These terms are common sense stuff spelled out to avoid misunderstandings. Questions? Just ask us!
Key terms
Throughout this document, capitalized terms have specific meanings. These apply in both singular and plural forms:
- Application: Reply Two software you download
- Application Store: Apple App Store or Google Play Store
- Affiliate Marketer: Someone who promotes our services and earns commissions through our referral program
- Account: Your personal access to our service
- Country: United States
- Company: Reply Two by Ambreen Dar ("We," "Us," "Our")
- Content: Text, images, or information you share
- Device: Any computer, phone, or tablet that connects to our service
- Feedback: Your suggestions about our service
- Free Trial: Limited no-cost period when starting a subscription
- Services: Newsletter management and support we provide
- Digital Products: Templates, assets, or other digital items
- In-app Purchase: Buying through our app
- Orders: Your requests to buy our services or products
- Promotions: Contests or special offers
- Offerings: All services and products on our platform
- Service: Our application, website, or both
- Subscriptions: Access with recurring payments
- Terms and Conditions: This entire agreement
- Third-party Social Media: Outside services linked in our service
- Website: Reply Two at https://replytwo.com
- You: Person or company using our service
Agreement basics
By using Reply Two, you accept these terms. If you disagree with anything here, please don't use our service.
You must be at least 18 years old to use Reply Two.
Using our service also means you accept our Privacy Policy. It explains how we handle your information and your privacy rights.
Subscriptions & purchases
By subscribing or buying add-ons, you confirm you can legally sign contracts.
Your information
We'll need a few basics from you
- Your name and email
- Phone number for contact
- Payment details
- Billing address
We trust you have the legal right to use your payment method. Also, that you are providing accurate information.
When you share this info, we’ll send it to our payment processors, like Stripe, to finish your purchase. Nothing complicated here.
Our service management
Sometimes we need to decline a subscription or purchase if
- We're having availability issues
- There's a pricing mistake
- There's an error in your information
- Something looks unusual with the payment
Don't worry. Our 100% Delight Guarantee backs every penny you invest in Reply Two. See our Refund Policy below for details on how we make sure you're always taken care of.
Changing your subscription
Your options for changing or canceling depend on a few things
- Has service already started
- Have you already downloaded digital products
- Did we create something custom just for you
We process refunds in 14 days. We use your original payment method, and there are no extra fees. Our Refund Policy explains everything in detail.
Pricing & payments
Sometimes, we need to adjust prices before confirming your subscription or purchase.
After confirmation, we'll only change prices for reasons beyond our control like
- Government decisions
- Tax changes
- Our partners raising their rates
- Currency shifts
- Ambreen's excessive spending habits
If prices change after you've subscribed, you can always cancel if you prefer.
How payments work
Subscriptions Our newsletter management services work on a subscription basis, monthly or yearly. We'll bill you based on whichever plan you pick.
Add-ons Want templates or other enhancements? Those are one-time purchases.
All payments process through Stripe. Need an invoice? Let us know.
We need to confirm all payments. If your card declines, we can't be responsible for delays, but we'll help sort it out.
Subscriptions
Our services come with a paid subscription. We bill you in advance on a recurring basis, monthly or yearly, based on the plan you select.
Your subscription renews with the same terms at the end of each period unless one of us cancels it.
Subscription cancellations
You can cancel your subscription renewal through
- Your billing settings page
- Contacting our team via chat, email, or a request
When you cancel, you keep access until the end of your current paid period.
Annual plan cancellations
- If you cancel mid-year, we'll refund your unused months
- We'll adjust for the annual discount on months you've already used
- Example: Unhappy in month 8 of a yearly plan? We can refund that month or all your remaining months. If we refund the rest, we'll charge the normal monthly rate for the first 8 months you used.
Billing
Please provide accurate billing information including
- Full name
- Address and zip code
- Contact number
- Valid payment method
If automatic billing doesn’t work, we’ll send you an invoice. You need to complete the payment by the deadline. We will pause work on your requests until we receive payment.
Price changes
We may change subscription prices at our discretion. Any price changes take effect at the end of your current subscription period.
We'll notify you before any price change so you can decide whether to continue. Continuing to use our service after a price change means you accept the new price.
Refund policy
We stand behind our services with a 100% Delight Guarantee. If you're unhappy, you have a simple choice:
- Tell us what needs fixing, and we'll make it right
- Request a refund, no hard feelings
What's covered
- Our guarantee covers your current subscription period
- For annual plans, the "current period" is the month of service you are unhappy with.
We review all refund requests with your satisfaction in mind.
Free trials
We may offer free trials for our subscription services. To start a trial, you must give billing information. Don't worry; we won't charge you until the trial ends. Your paid subscription starts at the end of your trial, unless you cancel.
We reserve the right to
- Change free trial terms anytime
- End free trial offers without notice
Digital products
We may offer digital products like templates, add-ons, and assets for one-time purchase.
Usage terms
Digital products
- You must use them according to their specific terms.
- You cannot transfer it to others.
Digital product support
If you're unhappy with your digital product
- Contact us to explain the issue
- We'll try to fix any problems
- If we can't make it right, we'll issue a refund, even if you've downloaded or used the product
If you experience download failures or technical problems
- We'll provide a replacement download
- We'll help resolve technical issues
- We'll issue a refund if we can't fix the problem
Promotions
Promotions may have their own separate rules. When participating, please review both
- The specific promotion rules
- Our Privacy Policy
If promotion rules conflict with these Terms, the promotion rules will apply.
Your account
To create an account, please follow these rules. They help everything run smooth.
Account information
You must provide information that is accurate, complete, and current. If you don't, we may close your account.
Password security
Your password protects your account. You're responsible for everything that happens under your login.
- Keep your password secret
- Don't share it with anyone else
- Tell us immediately if you suspect unauthorized access
Username rules
Choose a username that respects others and follows these guidelines
- Don't use someone else's name
- Don't use trademarked names without permission
- Don't use offensive usernames
Affiliate program
We welcome enthusiastic users who want to spread the word about Reply Two. Our affiliate program allows you to earn commissions while helping others discover our services.
No self-referrals
You can't sign up through your own affiliate link. This policy ensures fairness in our commission structure. If self-referrals occur, your account will be suspended and any commission earned will be forfeited.
Honest promotion
We value integrity in all our business relationships. Any attempts to mislead, manipulate, or defraud us or potential customers will result in account suspension. This includes posting incorrect discounts on coupon sites or engaging in activities that violate our policies.
Advertising guidelines
Please do not run search engine ads (particularly on our brand terms or domain names), Facebook ads, or other advertisements that might compete with our own marketing efforts. This helps prevent customer confusion and maintains clear marketing channels.
Representation clarity
When promoting our services, please be clear that you are an affiliate partner and not a Reply Two employee or representative. This transparency helps build trust with potential customers.
Program updates
We may update these affiliate program terms periodically. Changes will be posted on our website, and it is your responsibility to review and comply with any updated terms.
By participating in our affiliate program, you agree to these terms. We reserve the right to end your participation if these terms are violated. For questions about our affiliate program, please contact us.
Content
We manage different types of content through our service. Including newsletter content and platform interactions. Here's how we handle each type:
Newsletter content
When you send us content for your newsletter, you remain its owner. But, you grant us permission to
- Format and prepare it
- Distribute it through your newsletter
- Store it in our systems
You own any graphics, images, or design elements we create or add to your newsletter as soon as we deliver them. We keep a license to showcase this work in our portfolio.
You confirm that all newsletter content you submit
- Is yours or you have permission to use it
- Doesn't violate anyone's copyright, privacy, or other rights
- Is not AI-generated (AI-assisted content is acceptable)
We use AI tools to format, edit, or improve your content. But, we never use AI to create original content. This ensures full copyright compliance and protects your intellectual property.
Platform content
Our service includes an authenticated portal. You may post comments, share resources, or interact with other users. This creates a different type of content that has its own considerations.
For any content you post within our platform
- You keep ownership but grant us license to display it
- You're responsible for what you share
- Other users may view and interact with your posts
Content restrictions
You are responsible for everything in your newsletter and on our platform. We need to maintain a safe, respectful environment for all users.
Don't share content that is
- Illegal or promotes illegal activity
- Discriminatory or hateful toward any group
- Spam, scams, or unwanted marketing
- Malware or harmful code
- Infringing on others' intellectual property
- Impersonating someone else
- Invading others' privacy
- Deliberately false or misleading
Our content review process
To maintain our standards, we may review your content to ensure it meets these guidelines. As part of this process, we can
- Refuse to process content that violates these terms
- Make formatting changes to prepare your newsletter
- Restrict your service access if you submit prohibited content more than once.
- Remove inappropriate posts from our platform
We manage your newsletter and platform interactions. We aren't responsible for the content you create. You use our service at your own risk. You accept full responsibility for what appears in your newsletter and platform posts.
Content backups
We protect your data with regular backups, but we can't guarantee everything.
We back up your content on a regular basis, but we can't promise complete data protection. Problems can happen when
- Your content was already damaged before backup
- Your content changed during the backup process
We will help fix backup issues when we can. But, we aren't responsible if you can't restore your content.
Always keep your own copy of all content in a separate location outside our service.
Copyright policy
We have a strong commitment to intellectual property rights. We want to protect yours and the rights of others. If you think someone used your work without permission on our service, we can help.
Filing a copyright complaint
If you own a copyright and believe someone has infringed on it through our service, please
- Submit a written notice through our Contact page
- Describe the alleged infringement in detail
Be careful about making these claims. You may be liable for damages if you misrepresent copyright infringement.
DMCA notice requirements
To file a proper DMCA notice, you'll need to include
- Your electronic or physical signature as the authorized person
- Description of the copyrighted work, including its location
- Location of the infringing material on our service
- Your contact information
- A statement that you believe the use isn't authorized
- A statement, signed under penalty of perjury, claiming your notice is true and that you’re allowed to act.
Send this to our copyright agent through our Contact page. We'll take appropriate action when we receive a proper notice.
Our intellectual property
Our service, including its original content, features, and functions, remains our exclusive property. It's protected by copyright and trademark laws.
Don't use our trademarks or trade dress without our written permission.
Your feedback
When you provide feedback about our service, you grant us permission to use and share it. We may use your feedback in testimonials, case studies, or to improve our service. We can adjust formatting for presentation or truncate for space. We promise to keep your words intact and their meaning unchanged.
Third-party links
Our service sometimes links to other websites that we don't control. This helps provide you with more resources. Although, it comes with some limitations on our responsibility.
We aren't responsible for
- Their content
- Their privacy policies
- Any damage from using their services
We recommend reading the terms and privacy policies of any linked websites.
Account termination
If we close your account:
- We may close your account immediately for any reason, including breaking these terms
- We will cancel your subscription and end your access to our service
- Any unused credits will not rollover
If you want to close your account:
- Stopping use doesn't cancel your account or subscription
- You must cancel through your account settings or by contacting us
- After cancellation, unused credits will continue to roll over for usage
Limits on our liability
We strive to offer great service, but we must set clear limits on our liability. Here's what that means for you:
Largest liability amount
If something goes wrong, our total liability is limited to
- The amount you've paid us, or
- $100 if you haven't paid for anything
What we're not liable for
We are not responsible for
- Lost profits
- Lost data
- Business interruptions
- Personal injury
- Privacy issues
- Problems with third-party software or hardware
Some states don't allow these limitations, so different rules may apply where you live.
Service availability
We’re dedicated to giving you the best service. We truly mean it when we say we’ll do whatever it takes to delight you. However, we must be clear about some technical aspects of digital services.
Technical limitations
While we strive for excellence, we're unable to guarantee that
- Our service will provide an exact match for every specific need you might have.
- The service will operate without any errors at all times.
- The system will never experience errors
We work hard to prevent problems and fix them fast when they happen. But we want to be clear about what we can promise.
Security considerations
Despite our best efforts to maintain security, we can't guarantee that
- The service will never experience downtime
- All information will always be accurate
- The service will be completely free from any harmful code
These limits are typical for digital services. We aim to uphold high standards and be honest about what we can deliver.
Some places don't allow these disclaimers. So, these limits might not apply where you live.
Legal jurisdiction
We follow legal rules that guide our service in different areas and for various users.
Governing law
These terms follow United States law. We do not consider conflict of law rules. This gives us a clear legal framework for our agreement.
Resolving disputes
We believe in addressing problems directly and personally. If you have an issue, please reach out to us. Please contact us first to try resolving any issues informally. We're real people who want to help.
European Union users
We respect regional consumer protections. If you live in the EU, you keep all consumer protections from your country's laws. These may give you extra rights beyond what's mentioned here.
US government users
We follow federal procurement regulations. Our service is a "Commercial Item" for US federal government users.
US legal compliance
International regulations affect how we can provide service. You confirm that
- You are not in a country under US embargo
- You are not in a country designated as supporting terrorism
- You are not on any US government restricted parties list
Legal details
These final points help clarify how our terms function in various situations.
If parts are invalid
Sometimes certain legal provisions can't be enforced in certain jurisdictions. If any part of these terms can't be enforced, we'll change it to achieve the same goal as best we can. All other parts remain in effect.
Skipping enforcement
Our approach to enforcement is consistent but flexible. If we don't enforce a right or rule now, we can still do so later. Letting something slide once doesn't mean we always will.
Translations
We want our terms to be accessible to everyone. We may translate these terms into other languages. If there's any confusion between versions, the English version takes precedence.
Changes to Terms
Our service evolves, and sometimes our terms need to as well. We may update these terms at any time. For significant changes, we'll try to give you 30 days' notice. We determine what qualifies as a "significant change."
If you continue using our service after terms change, it means you accept the new terms. If you don't agree with updated terms, please stop using our service.
Questions?
We're here to help clear up any confusion. If you have questions about these terms, please reach out via our Contact page.